1. Overview

TeamDoctor (a division of HPG Brokerage, LLC) ("TeamDoctor," "HPG Brokerage," "we," "us," and "our") respects your privacy and is committed to protecting it through compliance with this Privacy Policy ("Privacy Policy"). This Privacy Policy describes how we collect and use your Personal Information when you visit our website at https://www.teamdoctor.com or otherwise use the Platform as described further in the Terms of Service and in electronic communications with TeamDoctor.

Please read this Privacy Policy carefully. By accessing or using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree, do not use the Platform.

TeamDoctor may update this Privacy Policy from time to time. Your continued use of the Platform after such updates constitutes your acceptance of those changes. We will notify you of material changes by posting a notice on our website or sending you an email to the address associated with your account.

This Privacy Policy is subject to and governed by the TeamDoctor Terms of Service.

2. Information We Collect

TeamDoctor may collect two types of information:

Personal Information: Information that identifies you personally, such as your name, email address, phone number, job title, employer, mailing address, payment information, and other contact details.

Non-Personal Information: Information that does not identify you personally, such as browsing behavior, page visits, IP addresses, device information, browser type, and aggregated usage data.

We collect this information:

• Directly from you when you provide it to us (e.g., when you create an account, fill out forms, or contact customer support).

• From third parties, including partners, vendors, suppliers, data brokers, and social media platforms.

• Automatically, through cookies, tracking pixels, web beacons, and similar technologies. For more details, please refer to Section 13 (Cookies and Tracking Technologies).

3. How We Use Your Information

We use the information collected for the following purposes:

• Platform Functionality: To provide, personalize, maintain, and enhance the Platform and its features.

• Customer Support: To assist with troubleshooting, respond to inquiries, and resolve technical issues.

• Business Operations: To conduct audits, billing, compliance monitoring, fraud prevention, security investigations, and other administrative functions.

• Marketing & Communications: To send updates, newsletters, promotions, product announcements, and other communications that may be of interest to you.

• Advertising & Analytics: To provide personalized content, analyze user behavior, and measure the effectiveness of our marketing campaigns.

• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

Important: We do not use your Personal Information to develop, improve, or train generalized AI or machine learning models.

4. Data Security

TeamDoctor implements reasonable administrative, technical, and physical safeguards designed to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest

• Regular security assessments and monitoring

• Access controls and authentication procedures

• Employee training on data protection practices

However, no security system is completely secure. If you believe your information has been compromised, contact us immediately at [email protected].

5. Data Breach Notification

In the event of a data breach that affects your Personal Information, we will notify you without undue delay as required by applicable law. Notification will be provided via email to the address associated with your account and/or through a prominent notice on our Platform. The notification will include the nature of the breach, the types of information affected, steps we are taking to address the breach, and recommendations for protecting your information.

6. When We Share Your Information

We may share your information in the following cases:

• With Service Providers & Vendors: We share information with third-party service providers who perform services on our behalf, including payment processors, cloud hosting providers, email service providers, analytics providers, and customer support platforms. These parties are contractually obligated to protect your information and use it only for the purposes we specify.

• With Business Partners: We may share information with trusted business partners for joint initiatives, co-marketing programs, or collaborative services.

• For Legal & Security Reasons: We may disclose information if required by law, legal process, governmental request, or court order; to enforce our Terms of Service or other agreements; to protect our rights, property, or safety; to prevent fraud or security threats; or to protect the rights and safety of our users or the public.

• In Business Transfers: In connection with mergers, acquisitions, divestitures, restructurings, reorganizations, dissolutions, bankruptcies, or other changes in control or ownership, your information may be transferred to the acquiring or successor entity.

• With Your Consent: We may share your information with third parties when you provide explicit consent or direction to do so.

Important: We do not sell your Personal Information for monetary compensation. We may share de-identified or aggregated data that cannot reasonably be used to identify you.

7. Data Retention

We retain Personal Information as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records.

Specific retention periods include:

• Account Information: Retained for the duration of your account plus 7 years after account closure for legal and tax purposes.

• Transaction Records: Retained for 7 years to comply with financial regulations.

• Marketing Communications: Retained until you unsubscribe or request deletion.

• Usage Data: Retained for 2 years for analytics purposes.

In some cases, we may anonymize your data for research or statistical purposes, in which case we may retain it indefinitely.

8. Your Rights & Choices

Depending on your location, you may have the following rights:

• Access & Correction: Request access to or correction of your Personal Information.

• Deletion: Request the deletion of your Personal Information, subject to legal obligations and legitimate business needs.

• Data Portability: Request a copy of your Personal Information in a structured, commonly used, machine-readable format.

• Objection & Restriction: Object to or request restriction of certain processing activities.

• Marketing Preferences: Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

• Cookies Management: Modify your cookie preferences through your browser settings or our cookie management tool.

To exercise your rights, contact us at [email protected]. We will respond to your request within 30 days (or as otherwise required by applicable law). You will not be discriminated against for exercising your privacy rights.

9. International Data Transfers & Compliance

TeamDoctor is based in the United States. If you access the Platform from outside the United States, your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your Personal Information under the following legal bases:

• Legitimate Interest: To operate and improve our Platform, prevent fraud, and ensure security.

• Contractual Necessity: To fulfill our obligations under our Terms of Service.

• Legal Compliance: To comply with applicable laws and regulations.

• Consent: Where applicable, with your explicit consent.

TeamDoctor complies with the EU-U.S. Data Privacy Framework, the UK Extension, and the Swiss-U.S. Data Privacy Framework for international data transfers. We use Standard Contractual Clauses (SCCs) and other approved transfer mechanisms to protect your data.

10. State-Specific Privacy Rights

California Residents (CCPA/CPRA):

You have the right to:

• Request disclosure of the categories and specific pieces of Personal Information we have collected about you.

• Request deletion of your Personal Information, subject to certain exceptions.

• Request correction of inaccurate Personal Information.

• Opt out of the sale or sharing of your Personal Information for targeted advertising.

• Limit the use and disclosure of your sensitive Personal Information.

Colorado, Connecticut, Utah, and Virginia Residents:

You have the right to:

• Confirm whether we are processing your Personal Information and access such information.

• Request deletion of your Personal Information.

• Request correction of inaccurate Personal Information.

• Obtain a copy of your Personal Information in a portable format.

• Opt out of targeted advertising and the sale of Personal Information.

To exercise these rights, contact us at [email protected]. We do not discriminate against individuals who exercise their privacy rights.

11. Children's Privacy

Our Platform is not intended for children under 16 years of age. We do not knowingly collect Personal Information from children under 16. If we become aware that we have collected such data without verifiable parental consent, we will delete it promptly. If you believe we may have information about a child under 16, please contact us at [email protected].

12. Third-Party Links

Our Platform may contain links to third-party websites, applications, or services that are not owned or controlled by TeamDoctor. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their respective privacy policies before providing any Personal Information. Your interactions with third-party sites are governed solely by their privacy policies.

13. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your use of the Platform. These technologies help us:

• Remember your preferences and settings

• Analyze how you use the Platform

• Provide personalized content and advertising

• Measure the effectiveness of our marketing campaigns

Types of cookies we use:

• Essential Cookies: Necessary for the Platform to function properly.

• Performance Cookies: Help us understand how visitors interact with the Platform.

• Functionality Cookies: Remember your choices and preferences.

• Advertising Cookies: Deliver relevant advertisements and track campaign performance.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the Platform.

14. Do Not Track (DNT) Signals

Some web browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites requesting that they not track your browsing activity. At this time, our Platform does not respond to DNT signals. However, you can manage cookies and tracking through your browser settings or by opting out of targeted advertising as described in this Privacy Policy.

15. AI and Automated Processing

We may use automated tools and artificial intelligence to process certain information for purposes such as fraud detection, customer support, and personalization. However, we do not use your Personal Information to develop, improve, or train generalized AI or machine learning models.

If automated decision-making significantly affects you, you have the right to request human review of the decision, express your point of view, and contest the decision.

16. How to Contact Us

For privacy-related inquiries, questions, or to exercise your rights, please contact us at:

Email: [email protected]

Website: https://www.teamdoctor.com

We will respond to your inquiry within 30 days or as otherwise required by applicable law.

17. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The "Last Updated" date at the top of this page indicates when the Privacy Policy was last revised.

Material changes will be communicated through a prominent notice on our Platform or via email to the address associated with your account. Your continued use of the Platform after such updates signifies your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.